Question 1

How do I track my order?

Accepted Answer

Once your order ships, we’ll email its tracking number. You can also follow it from Track Order or Account → Orders.

Question 2

Can I modify or cancel an order?

Accepted Answer

An order can be cancelled before it is packed. Open Account → Orders or contact care@imzo.in as soon as possible.

Question 3

How much does shipping cost?

Accepted Answer

Standard delivery within India is complimentary above ₹15,000 and ₹250 below. Other available services and their prices are shown at checkout.

Question 4

Do you ship internationally?

Accepted Answer

International delivery is available to supported destinations shown at checkout. Duties and import taxes are the recipient’s responsibility unless stated otherwise.

Question 5

Do you accept returns or exchanges?

Accepted Answer

Every IMZO purchase is final, so we do not accept returns, refunds or exchanges for change of mind or sizing. Please review the size guide or contact Client Care before ordering.

Question 6

What if my order arrives damaged or incorrect?

Accepted Answer

Write to care@imzo.in with your order number and photographs as soon as possible. We will take responsibility and make it right.

Question 7

How do I find my size?

Accepted Answer

Product pages include garment measurements and fit notes. For personal guidance, write to care@imzo.in before ordering.

Question 8

How should I care for my garment?

Accepted Answer

Follow the care instructions on the product page and garment label. For specific advice, Client Care will be glad to help.

Frequently Asked Questions

Orders

Shipping

Final Sale Policy

Product & Fit

Frequently Asked Questions

Orders

Shipping

Final Sale Policy

Product & Fit